STAY CONNECTED TO INFORMATION IMPORTANT
TO YOUR RETIREMENT
Nov. 20, 2023
Ceridian Dayforce has recently alerted customers that they continue to discover counterfeit Dayforce websites designed to illicitly harvest user credentials which aim to trick users into divulging their Dayforce login information. Some of these fraudulent websites come up during regular search engine (ex: Google) searches for Ceridian. Ceridian is actively collaborating with third-party service providers and law enforcement agencies to neutralize these fraudulent sites as quickly as possible.
For your security and the company’s protection, the Ceridian Dayforce site should only be accessed through the STP Homepage link, external link provided by STP HR/Total Rewards, or the Dayforce App. In addition, do not give out any personal information to anyone who may call or email claiming to be a Ceridian representative. Ceridian Dayforce will never contact employees by phone to request personal information, such as social security numbers, bank account details, or any other sensitive data.
Below is a trusted link to STP’s Ceridian Dayforce site. Please bookmark or save to your favorites.
We want to stay connected with our retirees!
Please help us keep our contact information updated by sending us any changes to your phone number or email address. New information should be sent via email to email@example.com.
Oct. 23, 2023
Transition to Fidelity Feb. 1
As previously communicated, STP will be changing vendors for our savings plan recordkeeping services in 2024, moving from Vanguard to Fidelity as our selected service provider.
The transition to Fidelity is expected to occur on Feb. 1. An FAQ was created to address some commonly asked questions regarding the transition. During this transition our team will continue to strive for excellence in serving you and your families with the benefits you depend on.
Please stay tuned for more communications and we implement this change. If you have any further questions, please call our Benefits team at 361-972-3611 ext. 4000 or email firstname.lastname@example.org.
Oct. 2, 2023
2024 Pre-65 Retiree Open Enrollment
2024 Pre-65 Retiree Open Enrollment is right around the corner!
Who: Pre-65 Retirees, Pre-65 Spouses of Retirees, and Surviving Spouses
What: 2024 Open Enrollment
When: October 9-26, 2023
Where: Online – Ceridian Dayforce
A 2024 Retiree Benefits Brochure and Ceridian Dayforce login instructions were emailed to you on September 26, so please check your inbox for more information. If your personal email address is not on file with STP, please provide this information to the Benefits Department by emailing email@example.com or calling 361-972-4000. Additionally, STP will be sending Open Enrollment reminders and updates via automated phone call messages.
If you have any questions about Open Enrollment, please feel free to email us at firstname.lastname@example.org or calling 361-972-4000.
April 6, 2023
Notice Regarding 2022 Form 1095(C) for STP Retirees
Pursuant to guidance from the federal government, the STP Pre-65 Medical Plan will not send 2022 Form 1095(C) to retired employees this year. The form is available upon request and will be provided within thirty (30) days of the date a request is received.
To request a copy of your 2022 Form 1095(C) or if you have any questions, please contact email@example.com.
Jan. 1, 2022
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected by federal law from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as deductibles, copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
Your health plan generally must:
Cover emergency services without requiring you to get approval for services in advance (prior authorization).
Cover emergency services by out-of-network providers.
Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
If you believe you’ve been wrongly billed, you may contact the Department of Labor or your medical vendor.
Visit the Department of Labor’s website (www.dol.gov/ebsa)or call the Employee Benefits Security Administration (EBSA) Toll-Free Hotline at 1–866–444–EBSA (3272) for more information about your rights under federal law.